The article has been updated successfully.How to reverse a store credit?
I mistakenly applied a store credit to an invoice. How do I reverse it?1. Go to the Gift Certifcate file. Find the store credit in question using the find button and the customer's name in the search.
2. Mark the radio button for redeemed as No.
3. Now return to the invoice and delete the payment line where the credit was applied.
4. Enter the payment correctly.
You're done.
If the full amount of the store credit was not needed and FrameReady created a second credit for the balance, then you will need to delete the second store credit by going to the Gift Certifcate file, find the store credit in question and click Delete Gift Cert side bar button.
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Last Updated
7th of January, 2010
