Knowledgebase

Power failures, hardware problems or other factors can damage a FrameReady file.  If a file is damaged, FrameReady will identify the file or files that need to be recovered when you open the program.  If you are currently using FrameReady version 5.6 or higher, there are two types of files in your FrameReady program, and two ways to recover the files.   If the file is a Data file (Data01, Data02, Data03 or Data04) use the Recover Method.  If it is any other file that is damaged (MainMenu, Invoice, Work Order, etc) use the Repair Method.

Please note: The Repair Method replaces the damaged file with a clean copy from the original FrameReady installer.  If you have made any customizations to that file, they will be lost using the Repair Method.  If this is the case, use the Recover Method or recover from a backup copy of FrameReady.

1. Close FrameReady and FileMaker Pro.
If you receive error messages and open file boxes, click Cancel until the program closes.

2. Open FileMaker Pro, Not FrameReady, from the desktop shortcut or alias.
If you do not have an alias, you can find the application in Macintosh HD\Applications\FileMaker Pro ##\FileMaker Pro.app.

3. FileMaker Pro will open to the quick start screen, click Cancel.

4. Go to the File menu and select Recover.
An open damaged file dialog will appear.

5. Navigate to your FrameReady folder.
Default location is Macintosh HD\FrameReady ##

6. Double-click the damaged file.
FileMaker will add the word Recovered to the file name in the Save As field.

7. Click in the Save As field and backspace the word Recovered so that the file is saved with it’s original name (eg: Data01 Recovered.fp7 becomes Data01.fp7).

8. Click in the Where drop-down list and select Desktop.

9. Click Save.
Wait for any progress bars to finish, you will see a message when recovery is complete.

10. Click OK.

11. Repeat steps 4-12 for any other damaged files.

12. Quit FileMaker Pro.

13. Open the Macintosh HD and drag all recovered files into your current FrameReady folder.

You will get a prompt that the files already exist.

14. Click Replace.

15. Re-open FrameReady.