Knowledgebase

Power failures, hardware problems or other factors can damage a FrameReady file.  If a file is damaged, FrameReady will identify the file or files that need to be recovered when you open the program.  If you are currently using FrameReady version 5.6 or higher, there are two types of files in your FrameReady program, and two ways to recover the files.   If the file is a Data file (Data01, Data02, Data03 or Data04) use the Recover Method.  If it is any other file that is damaged (MainMenu, Invoice, Work Order, etc) use the Repair Method.

Please note: The Repair Method replaces the damaged file with a clean copy from the original FrameReady installer.  If you have made any customizations to that file, they will be lost using the Repair Method.  If this is the case, use the Recover Method or recover from a backup copy of FrameReady.

Windows XP

1. Close FrameReady and FileMaker Pro.

If you receive error messages and open file boxes, click Cancel until the program closes.

1. Navigate to your FrameReady folder.

Default location is C:\SoftTouch Solutions\FrameReady ## or C:\Program Files\softouch\FrameReady ##

1. Right-click the damaged file(s) and select Delete.

Make sure the file is not Data01,Data02,Data03 or Data04, use Recover Method for these files.

1. From the Start menu, select Control Panel.
2. Select Add/Remove Programs.
3. Scroll through the list of installed programs and single-click on your current version of FrameReady and click the “Click here for support” link.
4. Click the Repair button.

Wait for any progress bars to finish.

1. Re-open FrameReady.

Windows Vista/7

1. Close FrameReady and FileMaker Pro.

If you receive error messages and open file boxes, click Cancel until the program closes.

1. Navigate to your FrameReady folder.

Default location is C:\SoftTouch Solutions\FrameReady ## or C:\Program Files\softouch\FrameReady ##

1. Right-click the damaged file(s) and select Delete.

Make sure the file is not Data01,Data02,Data03 or Data04, use Recover Method for these files.

1. From the Start menu, select Control Panel.
2. Select Programs and Features.

If this option is not visible, you need to select Programs, then Programs and Features.

1. Scroll through the list of installed programs and single-click on your current version of FrameReady.
2. Click the Repair button at the top of the window.

Wait for any progress bars to finish.

1. Re-open FrameReady.