Knowledgebase

Store Credits / Liabilites

There were 4 articles found in this category:

1. How do I enter a Store Credit Refund?
   A customer comes in to return an item. If your store has a policy of in-store credits but no refunds do the following: 1. Go to Main Menu > New Invoice. 2. Enter the product number of the returned item in the Item Number field. 3. Enter negative value in the Qty field (e.g. -1, -2, -3). 4. En ...
2. How do I redeem a Store Credit?
   A customer comes and makes a purchase or orders a custom frame. They would like to use their Store Credit to pay for the item. 1. Create an Invoice. 2. Make sure Customer information is entered. 3. Click Enter a Payment. FrameReady searches the Gift Certificates file for any credits that may be ...
3. How to reverse a store credit?
   I mistakenly applied a store credit to an invoice. How do I reverse it? 1. Go to the Gift Certifcate file. Find the store credit in question using the find button and the customer's name in the search. 2. Mark the radio button for redeemed as No. 3. Now return to the invoice and delete the payme ...
4. Issuing and redeeming a refund for returned goods video
   How to issue a store credit or refund video ( 4.3 min)