Knowledgebase

Troubleshooting

There were 23 articles found in this category:

1. The extension .tab appears after the CMC extension
   If the extension .tab appears after your CMC extension (e.g. A00271.MW3.TAB), you will need to do the following: 1. Double-click on My Computer. 2. Choose Tools > Folder Options... 3. Click on the tab entitled, File Types. 4. Click on the New button. A dialog box titled, Create New Extension wil ...
2. How to consolidate two contact records - Consolidating contacts
   Sometimes a second or duplicate record is inadvertently created for the same customer, for example Susan Brown and Sue Brown. How do you consolidate these two records? This procedure may only be done in level4. Decide which of the two records you wish to keep. It is probably the first one create ...
3. Problems Printing on Mac to HP Printer
   My Mac won't print to my HP Printer. Try this fix: 1. Go to the Apple (top left) 2. Select System Preferences 3. Select Printer and Fax 4. Click Options & Supplies 5. Click Driver 6. In the Print Using: field, select Generic PCL Laser Printer.
4. Receipt Printer Set Up Windows Computer
   Steps for setting up FrameReady with a Receipt Printer(s) using a PC. 1. Open FrameReady with the level4 password. 2. Click on the Perform menu. 3. Select Restore Full Menus. User Name Set Up 1. Click Edit. 2. Select Preferences. Take note of the “User Name”. It should be “ ...
5. Receipt Printer Set Up MacIntosh Computer
   Steps for setting up FrameReady with a Receipt Printer(s) using a MacIntosh computer. 1. Open FrameReady with the level4 password. 2. Click on the Perform menu.  3. Select Restore Full Menus.   User Name Set Up 1. Click FileMaker Pro. 2. Select Preferences. Take note of the “User Name”. It shou ...
6. Copy of FrameReady file corruption perhaps caused by Antivirus software
   ISSUE: Antivirus software may cause FrameReady file corruption. RESOLUTION: Please set the antivirus software so that it does NOT scan the Databases folder and subfolders, or any location FileMaker Server or FileMaker Pro is opening the databases from. The antivirus software should instead scan ...
7. FrameReady file corruption perhaps caused by Antivirus software
   ISSUE: Antivirus software may cause FrameReady file corruption. RESOLUTION: Please set the antivirus software so that it does NOT scan the Databases folder (and subfolders), or any location FileMaker Server/FileMaker Pro is opening the databases from.  The antivirus software should instead scan ...
8. Printer Problems in Windows
   If FrameReady is not printing to the right printer or not printing at all, you will need to check that the printer is installed correctly and if it is set as the default printer. Before using the following instructions, check to see if you can print from other programs. If you cannot, make su ...
9. Account name and password is not being accepted
   I'm having difficulty logging in: 1. Check that you do not have the caps lock on accidentally. 2. Make sure there are no spaces in the field. e.g. before or after the account number. 3. Make sure there is no space between level and the numeral. 4. Make sure you are using all lowercase for both a ...
10. Printer Problems in Macintosh
    If FrameReady is not printing to the right printer or not printing at all, you will need to check that the printer is installed correctly and if it is set as the default printer. Before using the following instructions, check to see if you can print from other programs. If you cannot, make su ...
11. Grey screen with FileMaker Pro
    I see a grey screen with FileMaker Pro but I can't get into my FrameReady Main Menu. What do I do? If this is a guest computer then: 1. Click File > Open Remote. 2. Select Local Hosts from the View menu. You should now see the name and IP address of the host or server machine. 3. Click on it. ...
12. "Could not be found in the Price Codes file" dialog box
    I'm trying to enter in a component on the work order and I get the message "could not be found in the Price Codes file". Yet I go to the Price Codes file and the item is there. What am I doing wrong? There is a really good chance that you have entered the quotes sign into the Item number field i ...
13. Find Host IP address?
    Finding Host IP Address (Client/Server) Windows 1. Click the Start menu button and select Run. If the run option is not available press the Windows key and R on your keyboard. 2. Type cmd into the dialog and click OK. A command prompt window will open. 3. Type ipconfig and press Enter. Write do ...
14. How to update a device driver in Windows?
15. Auto Zoom
    This feature allows you to take advantage of higher screen resolutions so that the program will attempt to fill your entire screen. Simply click the check box at the bottom of the Main Menu screen to activate this feature. In order for the zoom to work on a Windows machine the Taskbar in the Con ...
16. After I've updated my vendor it still shows an X in the box?
    For FrameReady 6.0 users only. How to resolve this: 1. Go to the Price Codes file. 2. Click Find button. 3. Select vendor in the Supplier field. 4. Click Perform Find. You will be taken to the list view. Take note of the date in the Validation date field on the first record. It will an older dat ...
17. What if my scanner cannot read the manufacturer's bar code?
    Bar codes printed in white ink on a black background may not be read by any bar code scanner. The scanner reads the black bars, not the white ones. Also, if your label is scratched or smudged, it will need to be reprinted.
18. Recovering a Damaged File - Repair Method Windows
    Power failures, hardware problems or other factors can damage a FrameReady file. If a file is damaged, FrameReady will identify the file or files that need to be recovered when you open the program. If you are currently using FrameReady version 5.6 or higher, there are two types of files in y ...
19. Firewalls
    A firewall can be a physical piece of hardware or a software program that protects a network from outside users trying to access the network. Most routers contain a built-in firewall (physical) and Windows XP/Vista/7 are equipped with Windows Firewall (software). Even though firewalls are desig ...
20. Recovering a Damaged File for Macintosh
    Power failures, hardware problems or other factors can damage a FrameReady file. If a file is damaged, FrameReady will identify the file or files that need to be recovered when you open the program. If you are currently using FrameReady version 5.6 or higher, there are two types of files in y ...